Refund policy
Refund & Return Policy – EverydayAuraa
At Everyday Auraa, customer satisfaction is important to us. We want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to help.
Return Window
We accept eligible returns within 30 days of delivery.
Eligibility for Returns
To qualify for a return:
• Item must be unused, unworn, and in original condition
• Item must include original packaging where applicable
• Proof of purchase or order number is required
Non-Returnable Items
For hygiene, safety, or customization reasons, certain products may not be eligible for return unless damaged or defective, including:
• Earrings
• Beauty / cosmetic products once opened
• Hair products once opened
• Personalized or custom-made items
• Clearance / final sale items
Return Request Process
Please contact us before sending any return so we can provide return instructions.
Unauthorized returns may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
• Wrong item was sent
• Product arrived damaged
• Product arrived defective
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
• Order number
• Clear photos of item and packaging
We will review the issue and offer an appropriate replacement, store credit, or refund.
Refund Processing
Once approved, refunds are issued to your original payment method within 5–10 business days, depending on your payment provider.
Order Cancellations
Orders may be canceled within 12 hours of purchase before processing begins.
After processing starts, cancellation may not be possible.
Abuse Prevention
We reserve the right to decline refund requests involving misuse, excessive claims, suspicious activity, or policy abuse.